Buying Guide

FACTO publishes a purchase guide so that customers can shop with peace of mind.
Please read the following carefully before purchasing.
If you have any questions that are not listed, please contact us using the inquiry form .

About goods

payment method
credit card

We accept VISA, Master Card, JCB, and American Express.

ID payment

Shop Pay, Apple Pay, and Google Pay are available.

About credit cards
number of payments

Lump-sum payment only

Security code

To prevent unauthorized use of your credit card, we ask you to enter a security code.
The security code is a 3-digit or 4-digit number printed separately from the credit card number. If you have any questions, please contact the card issuer listed.

*Our site uses SSL security system.
All of your sensitive credit card information is sent encrypted. Please use with confidence.

About ID payment

This is a payment service provided by the online shopping system Shopify.
If you register your account information with Shop Pay when purchasing products, you can save your credit card information.
The next time you make a purchase, just enter the 6-digit Shop Pay code sent by SMS to your mobile phone number, and you can easily purchase without re-entering your address or credit card. For details, please see Shop Pay (external site) .

Apple Pay is a service that allows you to make payments by setting up a card in the "Wallet" app of the target iPhone, Apple Watch, iPad, and Mac.

For details, see Apple Pay (external site) .

Google Pay is a service that allows you to make payments using the credit card information registered in your Google account.

For details, please see Google Pay (external site) .

PayPal is a payment method that allows customers to pay using their usual credit card or bank account through their PayPal account.

For details, please see PayPal (external site) .

How to use coupon

Enter the coupon code on the checkout screen to receive special discounts. The application method will be reflected by pressing "Apply" after entering the code.

Shipping and delivery method
Shipping within Japan
Smart letter purchase amount 1,000 yen or more Free shipping Letter pack purchase amount 2,000 yen or more Free shipping Courier service Purchase amount over 10,000 yen Free shipping
tracking service Not available Available
Delivery days About 1~3 days About 1-2 days
Chubu, Hokuriku, Kansai, Chugoku Uniform 180 yen Uniform 370 yen 880 yen
Kanto, Shinetsu, Shikoku, Kyushu 990 yen
Southern Tohoku 1,100 yen
North Tohoku 1,210 yen
Okinawa 1,430 yen
Hokkaido 1,650 yen
Note: Delivery will be by Yamato Transport or Sagawa Express.
・We will select the most suitable shipping company based on the product you ordered and the delivery destination.
・Delivery may be delayed due to natural disasters, traffic conditions, or other circumstances.
Shipping outside Japan
Japan Post tracking service Delivery days postage
usa(※) Not available about 2-3 weeks 1,110 yen
Asia 650 yen
Oceania/Central America/Middle East/Europe 820 yen
South America/Africa 950 yen
*November 2022 Due to the impact of COVID-19, this service is currently unavailable to customers living in the United States. Please use another shipping method.
International flight tracking service Delivery days postage
USA/Oceania Available about 2-3 weeks ¥2,900 ~ ¥3,400
Asia ¥1,600 ~ ¥2,900
Europe/South America/Africa ¥3,400 ~ ¥6,500
International mail will be delivered by Yamato Transport, Sagawa Express, or EMS.
We will select the most suitable shipping company based on the product you ordered and the delivery destination.
Note: Delivery may be delayed due to natural disasters, traffic conditions, or other circumstances.
・This service may not be available in some countries or regions.
・The shipping fee is in Japanese Yen, but it will be converted to your currency at the time of payment.
Date of shipment

We will ship within 1-7 business days after your order is placed.

Note: The shipping date differs for each product. For details, please check the product details on each product page.
Customs duties

Customers residing outside of Japan may be subject to customs duties when the product is delivered.
Customs duties are the responsibility of the customer. For detailed tax rates, please contact the appropriate authority in your country before placing your order.

About returns for customer convenience

We do not accept returns or exchanges of products due to customer convenience.

Defective products, incorrect delivery, and damage due to delivery

We make every effort to ensure the quality and inspection of our products, but in the unlikely event that a defect is discovered, we will either ≪exchange for the same product≫ or ≪return and refund≫.
Items that can be returned or exchanged are as follows.

・The product was damaged ・The product you ordered is different from the one you ordered ・The size of the product you ordered is wrong ・The color of the product you ordered is wrong

Note In the following cases, we cannot accept returns or exchanges.

・Damage caused by the customer's negligence ・The customer purchased the wrong product ・Products that have passed the return deadline ・Products that have been processed, damaged or defaced by the customer.
・Products that have been used by the customer even once.
・ Sale items, outlet items, lucky bags

Refunds are only available for some eligible products.
For applicable products, please check the refund policy at the bottom of the page.
Deadline for returns

Within 7 days from the arrival of the product Before returning the product, sorry to trouble you, but please contact us from the inquiry form . We will get back to you by the next business day. Please check the store information for business days.

return shipping

[Within Japan]
In the case of return or exchange, our shop will bear the cost.
Regarding the exchange method, we will contact you again.

[Outside Japan]
Since the correspondence differs depending on the country, we will inform you separately.

About refund

Only the following items will be refunded.

・Items that are unique, such as hand-made or hand-painted ・Items that are out of stock due to limited quantities and cannot be exchanged

After we receive the returned item, we will process the refund.
Please check the following as correspondence differs depending on the payment method.

[For credit card payment and ID payment]
After the returned goods arrive, we will cancel the claim to the credit card company / ID payment company.
Depending on the date of cancellation or the date of billing confirmation, one of the following actions will be taken.

・Cancelled from the current month's billing (no billing)
・Payment is made once and will be offset or refunded at the timing of billing from the next month onwards.

Please note that it may take 1-2 months to receive the refund.
Please contact your credit card company for the refund date and refund method.