Refund policy

About returns for customer convenience

We do not accept returns or exchanges of products for customer reasons.

Defective products, incorrect delivery, and damage due to delivery

We take all possible measures to ensure the quality and inspection of our products, but in the unlikely event that a defective product is found, we will either "exchange the product for the same product" or "return the product for a refund".
The following items are subject to return or exchange.

・The product was damaged.
・The product you ordered is different from the one you ordered.
・The size of the product you ordered is wrong.
・The color of the product you ordered is wrong.

Note We cannot accept returns or exchanges in the following cases

・Damage due to customer negligence.
・Customer himself purchased the wrong product.
・Products that have passed the return period.
・Products that have been processed, damaged or defaced by the customer.
・Products that have been used by the customer at least once.
・ Sale items, outlet items, lucky bags

Refunds will only be available for certain products.
Please see the Refund Policy at the bottom of this page for information on eligible products.
Deadline for returns

Within 7 days of receipt of product Please contact us using the Contact Us form before returning merchandise. We will reply to you by the next business day. Please check our store information for our business days.

Return shipping

[Within Japan]
In the case of return or exchange, our shop will bear the cost.
Regarding the exchange method, we will contact you again.

[Outside Japan]
As support differs from country to country, we will inform you separately.

About refund

Only the following eligible products will be refunded.

・Handmade, hand-painted, and other products that are only available as a one-of-a-kind item
・Products that are out of stock and cannot be exchanged due to limited quantities

Refunds will be processed upon receipt of returned merchandise.
Please check below as the response differs depending on the payment method.

[For credit card payment and ID payment]
Upon receipt of the returned merchandise, we will cancel the billing to the credit card company/ID payment company.
Depending on the date the cancellation is made and the date the billing is confirmed, one of the following actions will be taken

・Canceled from the current month's billing (no billing occurs)
・Payment is incurred once and then offset or refunded at the time of billing in the following month or later.

Please note that it may take 1-2 months to receive your refund.
Please contact your credit card company for the refund date and method.