Buying Guide

FACTO provides a purchasing guide so that customers can shop with peace of mind.
Please read the following carefully before purchasing.
If you have any questions that are not listed, please contact us using the inquiry form .

About the goods

Payment method
Credit Card

VISA, Master Card, JCB, and American Express are accepted.

ID payment

Shop Pay, Apple Pay, and Google Pay are available.

About credit cards
Number of payments

Lump-sum payment only

Security code

To prevent unauthorized use of your credit card, we ask you to enter a security code.
A security code is a 3- or 4-digit number printed separately from your credit card number. If you are unsure, please contact the listed card issuer.

*Our website uses an SSL security system.
All of your sensitive credit card information is encrypted and transmitted. Please use with confidence.

About ID payment

This is a payment service provided by the online shopping system Shopify.
If you register your account information with Shop Pay when purchasing products, you can save your credit card information, etc.
The next time you make a purchase, simply enter the 6-digit Shop Pay code sent to your mobile phone number via SMS, and you can easily make your purchase without having to re-enter your address or credit card information. Please see Shop Pay (external site) for details.

Apple Pay is a service that allows you to make payments by setting up your card in the "Wallet" app on your iPhone, Apple Watch, iPad, or Mac.

For more information, please see Apple Pay (external site) .

Google Pay is a service that allows you to make payments using credit card information registered in your Google account.

For more information, please see Google Pay (external site) .

Paypal is a payment method that allows customers to pay using their usual credit card or bank account through their PayPal account.

Please see PayPal (external site) for details.

How to use coupons

You can receive great discounts by entering the coupon code on the checkout screen. The application method will be reflected by pressing "Apply" after entering the code.

Shipping fee/shipping method
Shipping within Japan
Free shipping for smart letter purchases of 1,000 yen or more Letter pack purchase amount 2,000 yen or more Free shipping Free shipping for purchases over 10,000 yen
tracking service Not available available
Delivery days Approximately 1-3 days Approximately 1-2 days
Chubu, Hokuriku, Kansai, Chugoku Flat rate 180 yen Flat rate 370 yen 880 yen
Kanto, Shinetsu, Shikoku, Kyushu 990 yen
Tohoku 1,100 yen
north tohoku 1,210 yen
Okinawa 1,430 yen
Hokkaido 1,650 yen
Please note: Delivery will be made by Yamato Transport or Sagawa Express.
・We will select the most suitable shipping company based on the ordered product and delivery destination.
-Delivery may be delayed due to natural disasters, traffic conditions, or other circumstances.
Shipping outside Japan
Japan Post Tracking service Delivery days postage
United States Not available Approximately 2-3 weeks 1,250 yen
Asia 650 yen
Oceania, Central America, Middle East, Europe 820 yen
South America/Africa 950 yen
Tracking service Delivery days postage
United States/Oceania available Approximately 2-3 weeks 2,900 yen ~ 3,900 yen
Asia 1,600 yen ~ 2,900 yen
Europe/South America/Africa 3,400 yen ~ 6,500 yen
Courier will be delivered by Yamato Transport, Sagawa Express, or EMS.
We will select the most suitable shipping company based on the product you ordered and the shipping destination.
Please note: Delivery may be delayed due to natural disasters, traffic conditions, or other circumstances.
・It may not be available depending on the country or some regions.
・Shipping charges are in Japanese yen, but will be converted to your currency at the time of payment.
Date of shipment

Your order will be shipped within 1-7 business days after your order is placed.

Please note: Shipping dates vary depending on the product. For more information, please check the product details on each product page.
About customs duties

Customers living outside of Japan may be subject to customs duties when the product is delivered.
Customs duties are the responsibility of the customer. For detailed tax rates, please contact the appropriate authority in your country before placing your order.

Regarding returns due to customer convenience

We do not accept returns or exchanges of products due to customer convenience.

Regarding product defects, incorrect delivery, and damage due to shipping

We take every possible measure to ensure the quality and inspection of our products, but in the unlikely event that a defect is discovered, we will either exchange the product for the same product or issue a return and refund.
The following items are subject to return/exchange.

・The product was damaged. ・You received a different item than you ordered. ・The size of the item you ordered was wrong. ・The color of the item you ordered was wrong.

Please note: We cannot accept returns or exchanges in the following cases.

・Damage due to customer negligence ・Customer purchased the wrong product ・Product for which the return deadline has passed ・Product that has been processed, damaged or soiled by the customer.
・Products that have been used by the customer even once.
・Sale items, outlet items, lucky bags

Regarding refunds, only some eligible products will be eligible for refunds.
For eligible products, please check the refund information at the bottom of the page.
Return period

Within 7 days of receiving the product Before returning the product, please contact us using the inquiry form . We will respond by the next business day. Regarding business days, please check the store information .

return shipping fee

[Within Japan]
In the event of a return or exchange, our store will bear the cost.
Our store will contact you regarding the exchange method.

[Outside Japan]
As the measures differ depending on the country, we will provide separate information.

About refunds

Only the following eligible products will be refunded.

・Products that are only one item, such as handmade or hand-painted items ・Products that are out of stock due to limited quantities and cannot be exchanged

After receiving the returned item, we will process the refund.
Please check the following as the response differs depending on the payment method.

[For credit card payment/ID payment]
After receiving the returned item, we will cancel the charge to your credit card company/ID payment company.
Depending on the date of cancellation and billing confirmation date, one of the following actions will be taken:

・It will be canceled from the current month's billing (billing will not occur)
・Payment will be made once and will be offset or refunded at the next month's billing timing.

Please note that it may take 1-2 months for your refund to be processed.
Please contact your credit card company for refund dates and refund methods.